UPgraded to multiroom

[Spaws]

Last week i upgraded to sky multiroom and was wondering how long it takes for the Q mini box to arrive 

I can see on my orders that one has been sent out yet 

[Daniel0210]

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@Spaws wrote:

Last week i upgraded to sky multiroom and was wondering how long it takes for the Q mini box to arrive 

I can see on my orders that one has been sent out yet 

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@Spaws 

Did you order a mini box? It's not automatically added if you add Multiscreen. 

[nigea99]

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@Spaws wrote:

Last week i upgraded to sky multiroom and was wondering how long it takes for the Q mini box to arrive 

I can see on my orders that one has been sent out yet 

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hi @Spaws 

Did you specifically check that one would be sent as it is not always automatic

[Spaws]

i am not sure i think i did ,,, because i seem to remember it asking how many i wanted and if more than 1 there was a charge

[Daniel0210]

@Spaws 

I added my mini box when I originally upgraded from Sky+HD to Sky Q so the mini box was brought and installed by the engineer. I was under the impression an engineer attended for a first mini box but if it's sent out it's for self-install.

This link explains 

https://www.sky.com/help/articles/setting-up-sky-q 

[Spaws]

i was offered it free because self install

[Daniel0210]

@Spaws 

Our posts crossed. I've added to my last one. If nothing is showing on your order it might be worth you calling Sky to confirm.

[Spaws]

Thank you for your help i called sky got through in 5 mins.... spoke to a nice guy who said that i supposed to have one sent but for some reason i hadnt.... so he arranged for one to be sent in next couple days and refunded a weeks loss of access win win 😊

[Daniel0210]

@Spaws 

Glad you sorted it so quickly.