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Message posted on ‎11 Dec 2025 04:16 PM

UHD

Have just been charged £99 to update my sky box.so I can receive UhD. But it only works on my main telly.Not my mini box in the bedroom why is this
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Avatar for GD1
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This message was authored by: GD1 Answer

Message posted on ‎12 Dec 2025 09:47 AM

Re: UHD

Posted by a Superuser, not a Sky employee. Find out more

@Ian1874  Your post has been moved from the Accessibility Board as your post is unrelated to Sky's accessibility services.

 

You mentioned a mini box so presumably you have Sky Q, so your post has been moved to that board.

 

Sky Q minis have never been capable of displaying UHD only the Main Q box can.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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This message was authored by: GD1 Answer

Message posted on ‎12 Dec 2025 09:47 AM

Re: UHD

Posted by a Superuser, not a Sky employee. Find out more

@Ian1874  Your post has been moved from the Accessibility Board as your post is unrelated to Sky's accessibility services.

 

You mentioned a mini box so presumably you have Sky Q, so your post has been moved to that board.

 

Sky Q minis have never been capable of displaying UHD only the Main Q box can.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎12 Dec 2025 12:42 PM

Re: UHD

Posted by a Superuser, not a Sky employee. Find out more
@Ian1874 wrote:
But it only works on my main telly.Not my mini box in the bedroom why is this

Q Mini boxes have the same hardware specification as they did on release a decade ago when UHD was much less common.  The Sky platform with supports multiple UHD output is Stream.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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