Sky Q hdmi output error on main box

[Tadleyian5]

My sky Q main box has errors with the hdmi output, have replaced the hdmi cable no change , have 

used a spare tv and same issue,

 each time have. To remove power to the box and reset the sky q it the functions until tv turned off the have to. Reboot very painful.

i have tried to contact the sky Q troubleshooting team. But only get sent round and round.

sky help has died robot is rubbish.

[oldfella]

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@Tadleyian5 wrote:

My sky Q main box has errors with the hdmi output, have replaced the hdmi cable no change , have 

used a spare tv and same issue,

 each time have. To remove power to the box and reset the sky q it the functions until tv turned off the have to. Reboot very painful.

i have tried to contact the sky Q troubleshooting team. But only get sent round and round.

sky help has died robot is rubbish.

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Hi @Tadleyian5 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.