UHD upgrade

[Barry+25]

Hello I've just bought a Sony 65 in oled 4k UHD Tv and I upscale on me sky Q box and already have a sky HD package with entertainment and cinema package. 
Tried to watch evolution earth on sky channels then nature but it asks me to upgrade so does UHD  have to be switched on by sky or is the UHD on sky Q box not the proper one. 
Thanks. 

[PandJ2020]

UHD is a subscription at extra cost.

[oldfella]

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@Barry+25 wrote:

Hello I've just bought a Sony 65 in oled 4k UHD Tv and I upscale on me sky Q box and already have a sky HD package with entertainment and cinema package. 
Tried to watch evolution earth on sky channels then nature but it asks me to upgrade so does UHD  have to be switched on by sky or is the UHD on sky Q box not the proper one. 
Thanks. 

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Hi @Barry+25 

See the following link

https://www.sky.com/help/articles/setting-up-ultra-hd

[TimmyBGood]

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@Barry+25 wrote:

 so does UHD  have to be switched on by sky or is the UHD on sky Q box not the proper one.

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Accessing native UHD content requires the Sky UHD add-on.  Without that it's your choice to have either the Sky box or the television set doing the upscaling from HD to UHD: a clue would be the television set itself is about ten times more expensive than the box 

[Barry+25]

Thank you I phone sky on Monday and upgrade. 

[Chodley]

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@Barry+25 wrote:

Thank you I phone sky on Monday and upgrade. 

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Might be possible via the My Sky app

[Barry+25]

Thanks for advice but I registered with sky due to health reason with accessibility so I contact them.