UHD on a mini box

[Batbatbatbatbat]

Hello. Chased sky twice and despite them saying they would flick the switch I can't access UHD on the mini box as I can on my main box. Any ideas? 

[nigea99]

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@Batbatbatbatbat wrote:

Hello. Chased sky twice and despite them saying they would flick the switch I can't access UHD on the mini box as I can on my main box. Any ideas? 

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hi @Batbatbatbatbat 

Not sure who you have been discussing this with but SKY Minis have never been able to support UHD

Edit :Also, unfortunately SKY Q cannot downscale UHD recordings to play on a Mini even in HD 

[PandJ2020]

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@Batbatbatbatbat wrote:

Hello. Chased sky twice and despite them saying they would flick the switch I can't access UHD on the mini box as I can on my main box. Any ideas? 

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There's no switch to flick.

The mini's do not support UHD.  (It's a hardware limitation)

[Batbatbatbatbat]

Many thanks. Several customer service reps is the answer! Appalling. 

so there is no way to get uhd on a second box?

[PandJ2020]

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@Batbatbatbatbat wrote:

so there is no way to get uhd on a second box?

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Not with Sky Q.

Only via Glass/Stream but it's quite a different product (no recording).

[TimmyBGood]

@Batbatbatbatbat 

Worth remembering that Q is approaching its eighth birthday (released early 2016) and was designed at a time when having even one UHD television set was much less common.  As indicated, Sky Stream is the product intended for UHD output in multiple rooms, bandwidth permitting.