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Discussion topic: UHD issues

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This message was authored by: Joehew93

Message posted on ‎14 Jan 2024 02:22 PM

UHD issues

Sky sports UHD channel has constant signal issues. Does anybody have a fix?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎14 Jan 2024 02:25 PM

Re: UHD issues

Posted by a Superuser, not a Sky employee. Find out more

@Joehew93 

At this point yours is the only post. I'm watching the game but on my mini box so HD. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Joehew93

Message posted on ‎14 Jan 2024 02:27 PM

Re: UHD issues

I've been noticing it a lot recently. Sometimes the channel won't load at all

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This message was authored by: Lee+Curtis

Message posted on ‎14 Jan 2024 04:48 PM

Re: UHD issues

For some reason my Sky Sports Main Event UHD channel on 401 has changed to HD and the UHD channel is on 858. It's the second time since Christmas this has happened, last time the 2160 10 bit had defaulted back to 1080 HD but it's ok this time so I don't understand why UHD has just moved?

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Message posted on ‎14 Jan 2024 05:28 PM

Re: UHD issues

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@Lee+Curtis wrote:

For some reason my Sky Sports Main Event UHD channel on 401 has changed to HD and the UHD channel is on 858. It's the second time since Christmas this has happened, last time the 2160 10 bit had defaulted back to 1080 HD but it's ok this time so I don't understand why UHD has just moved?

@Lee+Curtis Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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This message was authored by: Lee+Curtis

Message posted on ‎14 Jan 2024 05:33 PM

Re: UHD issues

Thankyou Laing1 yes I must do that, thanks

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