U&Drama keeps freezing/ not responding

[Ste102]

So went to download The Bill to watch last night and I went to fast forward the advert at the beginning and the show would not pause, play or even go back a menu. Its like the remote is completely dead or delaying its response by a few seconds. Then went to go back to the menu were you have your recordings and the remote or the box would not respond. This seems to be the only show that's it's happening with. 

Already tried the following:

Replaced batteries in remote 

Reset the Sky Q remote 

Unpluged the Sky Q box at the wall 

Tried different shows which all work fine. 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147