0

Discussion topic: Sky q connecting to main router instead of boosters

Reply
This message was authored by: Stuartjm

Sky q connecting to main router instead of boosters

As my.main sky q box is a distance from the main router, the Sky engineer put some white boosters in. My Sky q keeps connecting to the main router thus a weak Internet connection instead of connecting to the boosters.

How do.i get the Skq Q to forget the main router do it won't connect. 

I have already gone into settings and network connection, network setup and reset the connection which initially connect.to booster but then on its own re connects to main router.

How do I get the Sky Q to forget the main router so it doesn't have the option of connecting ?

Thanks in advance

Reply

All Replies

This message was authored by: Tom-W19

Re: Sky q connecting to main router instead of boosters

Hi @Stuartjm 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
Reply