Tv

[Sonya37]

Record light remains on when not recording anything and can not pause or rewind TV.

[Daniel0210]

@Sonya37 

Have you downloaded a programme which has become stuck? If so stop it and completely delete it. 

[Sonya37]

No we are not recording anything at all. We have just checked. 

We have lost all our recordings and can no longer pause and rewind TV

[Daniel0210]

@Sonya37 

Have you tried rebooting the box?

Do the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Sonya37]

I have just done this thank you. It now says when I try to pause the TV there is a problem with the hard disk drive. 

[oldfella]

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@Sonya37 wrote:

I have just done this thank you. It now says when I try to pause the TV there is a problem with the hard disk drive. 

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Hi @Sonya37 

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.