Tv shuts down

[Roy+wx]

Tv will shut itself down and unable to restart. Once this has happened we are unable to reboot tv until it feels like it....

[MightyQuinn]

Hi @Roy+wx   Do you mean the TV, or the Sky Q box?

[Roy+wx]

TV Will shut down and needs to be powered off to try restarting. 9 ti.es out of 10 screen will flicker and then shut down again

[MightyQuinn]

Hi @Roy+wx   Please answer the question. This is a help community for the Sky Q box, you will need to talk to your TV manufacturer for help with your TV.

[Roy+wx]

I do not know at present whether is Q box or tv

[MightyQuinn]

Hi @Roy+wx   Describe exactly what happens when you say "TV shuts down". Does the TV turn off completely or is it simply a blank screen. What happens to the Sky Q box, does the light remain on green? Do you see any error messages etc.

[Chodley]

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@Roy+wx wrote:

I do not know at present whether is Q box or tv

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Try pressjng the menu button on the tv remote when it happens. Simple diagnosis. If that works, it's the Q box that's locked up/shutdown.

[Roy+wx]

Pressing any buttons on remote before or whilst it is in the process of shutting down makes no difference. To try again you have to power off and on again

[Chodley]

I don't mean while it's happening. I meant afterwards to confirm the TV is still working and operating normally so you know it's the Q box that has gone wrong. Hence "diagnostic".

[Roy+wx · Accepted solution]

Press button on tv, light flashes until tv comes on. Pi ture comes up momentarily. Then switches off. Tv light flashes slowly until repress to retry power recycle

Nothing on remote works 

[Chodley]

Ok sounds like you need to talk to the TV supplier.

[Roy+wx]

Thnx. I have engineer booked this afternoon

[Chodley]

A Sky engineer or from the TV manufacturer?

[Roy+wx]

• TV engineer