Tv remote

[jodreadful]

Samsung tv BU8000 won't turn off with sky Q remote but works everything else 

[PandJ2020]

You have to hold the power button for about 3 seconds to send a power off signal to the TV.

If that doesn't work then try other Samsung codes.

[jodreadful]

Yeah thanks I've tried them all and it still doesn't work the tv is Samsung ue60bu8000kxxu 

[Invisiblename]

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@jodreadful wrote:

Yeah thanks I've tried them all and it still doesn't work the tv is Samsung ue60bu8000kxxu 

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Have you carried out the pairing process?

[jodreadful]

Yes 1-3 and 7-9

[oldfella]

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@jodreadful wrote:

Yes 1-3 and 7-9

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Wrong way round @jodreadful 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[jodreadful]

Yeah thankyou done that as well everything works except turning it off