17 Apr 2023 05:23 PM
Every time I turn volume up or down I get the TV saying the words up and down, how do I stop it
17 Apr 2023 05:43 PM
@andyrob552 wrote:Every time I turn volume up or down I get the TV saying the words up and down, how do I stop it
This sounds like some form of accessibility setting for the partially sighted on your TV, it doesn't sound like a feature of Sky Q.
Use your TV remote (not Sky Q remote) to have a look at the TV settings menu. There should be a section called Accessibility. See if there is something called voice guidance or similar in there and make sure it is turned off.
18 Apr 2023 04:56 AM
Posted by a Superuser, not a Sky employee. Find out more
@SlenderRobert wrote:
@andyrob552 wrote:Every time I turn volume up or down I get the TV saying the words up and down, how do I stop it
This sounds like some form of accessibility setting for the partially sighted on your TV, it doesn't sound like a feature of Sky Q.
Use your TV remote (not Sky Q remote) to have a look at the TV settings menu. There should be a section called Accessibility. See if there is something called voice guidance or similar in there and make sure it is turned off.
Sky Q Sky Glass Sky Stream have this feature it's called Voice Guidance
It could be a setting on the tv as you have explained @SlenderRobert but it's also a setting on the Sky products above.
https://www.sky.com/help/articles/voice-guidance
18 Apr 2023 12:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@best+of+the+best wrote:Sky Q Sky Glass Sky Stream have this feature it's called Voice Guidance
It could be a setting on the tv as you have explained @SlenderRobert but it's also a setting on the Sky products above.
https://www.sky.com/help/articles/voice-guidance
Yes Sky Q voice guidance is great, but it does not do any up/down volume reporting.
That would be the TV doing anything like that.
Its normally called Talkback or similar and will be in the TV accessibilty settings.
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