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Discussion topic: Tv not working

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This message was authored by healthier This message was authored by: healthier

Tv not working

Main q box working other 2 saying check subscription entitles me to watch and I've done nothing to change subscription other than cancel BT sport 

my dads house bound n relies on tv 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@healthier 

You haven't said what you're trying to watch on the mini boxes and in what format. Have you tried rebooting your main Sky Q box, then when that's back up and running doing the same with the mini boxes. 

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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