Tv not working

[Izabela+singh]

The tv connected to the mini box upstairs is not working it's a blue screen with step 1 of 4 on display 

[oldfella]

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@Izabela+singh wrote:

The tv connected to the mini box upstairs is not working it's a blue screen with step 1 of 4 on display 

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Hi @Izabela+singh 

Try the mini recovery procedure in the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on