Netflix

[Jason1334]

Hi I have Netflix as part of ,y sky package , but when I sign in on another device it says welcome and add a package to finish set up , I am using the same log in details as I did with the app on sky q box , but if I log in on another device it says I have no package and to go to netflix.com to add a package , Netflix works fine on sky q but no joy using it on any other device , any help would be greatfull thanks 

[oldfella]

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@Jason1334 wrote:

Hi I have Netflix as part of ,y sky package , but when I sign in on another device it says welcome and add a package to finish set up , I am using the same log in details as I did with the app on sky q box , but if I log in on another device it says I have no package and to go to netflix.com to add a package , Netflix works fine on sky q but no joy using it on any other device , any help would be greatfull thanks 

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Hi @Jason1334 

If you subscribed to Netflix through Sky originally and have never used Netflix on any other devices;  then you possibly haven't set up a Netflix password.

The Netflix Account Email is likely to be the same as your Sky login.  This can be confirmed in the Netflix Get help menu .  (Scroll down to the bottom of the Netflix left hand menu and then scroll right to Get help)

As regards a Netflix password you can set one up in the following link

https://help.netflix.com/en/node/365 

Also bear in mind the number of simultaneous screens in use.

Assuming you subscribe through Sky
Sky Ultimate TV includes the Netflix Basic plan (1 screen + SD)
You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack On Sky Q.
You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first) on Sky Q.

[Jason1334]

I already had a netflix account before I changed to netflix with sky , thry said it would be linked to my existing netflix account which worked for a while now for some strange reason the account that sky linked now says I have no streaming plan it says this on any device apart from the sky q box I've signed in on a few devices and it says the same thing that I need to add a plan , and I am trying these devices one at a time thanks