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Discussion topic: Tv not working

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This message was authored by manumic67 This message was authored by: manumic67

Tv not working

My TV is not working properly 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@manumic67 

You'll have to provide a lot more information as to what the problem is with your Sky Q box. 


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This message was authored by oldfella This message was authored by: oldfella

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@manumic67 wrote:

My TV is not working properly 


Hi @manumic67 

First thing to always try is a Q box reboot

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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