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Discussion topic: Turning on from standby - green light, but no signal

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This message was authored by: Koomi

Turning on from standby - green light, but no signal

Hi All,

 

I've been directed here by the troubleshooter as "It is fixed" after rebooting the sky Q box, but it has happened 3 days in a row now (I think) so there may be an underlaying issue that hopefully someone has seen before.

 

Turning on the TV and Sky Q box, TV comes on and reports no signal, Sky Q goes from Amber to Green.

Pressing the power button on the sky remote toggles back to standby, and then green again, still no signal.

 

Removing the power from the Sky Q and rebooting, the TV immediatly springs to life and we have to watch the bootup for 5 mintues.

 

Has anyone seen this before, and suggest a fix, or is it a failing Sky Q box, and I need to select "rebooting didn't fix the issue" - to get an engineer out?

 

Cheers in advance.

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