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Discussion topic: Trying to watch a recording but getting a message to say I need to upgrade my subscription.

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Needsomehelp555
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Trying to watch a recording but getting a message to say I need to upgrade my subscription.

‎10 Jul 2023 08:55 PM

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nigea99
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This message was authored by nigea99 This message was authored by: nigea99

Re: Trying to watch a recording but getting a message to say I need to upgrade my subscription.

‎10 Jul 2023 09:00 PM

Posted by a Superuser, not a Sky employee. Find out more

hi @Needsomehelp555 

 

Is it possible you have downloaded a HD version without having the HD add on ?

 

If so probably best to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(you might need to delete the existing download fisrt before re-downloading)

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