Trying to do catch up tv none of them are downloading or says I need to updgrade and press the red

[LeahB1993]

Trying to do catch up tv it won't download or says o need to press red button and upgrade 

[Chodley]

And you have the right addon for the HD or UHD content you're trying to download? (Or are choosing the SD format)

[Laing1]

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@LeahB1993 wrote:

Trying to do catch up tv it won't download or says o need to press red button and upgrade 

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@LeahB1993 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

If that doesnt work come back and we can escalate this to sky