@Tracey132 wrote:
I have tried to download a certain tv series to watch on my Q box at home but keep receiving the same pop up message saying upgrade my package even though my package should already include this option.
I can watch the tv series on sky go on multiple devices but not on my tv, can anyone help with this?
hi @Tracey132 do you have the HD add on ?
If not then as the default download quality is set to HD (high Definition) not SD then when you try to download and watch you may be prompted to upgrade (i.e. take out the HD subscription)
You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences
(Please note this setting can only be set on the Main box)
