To use this service you need a satellite signal - recordings

[ukmantis]

I currently have scaffolding in front of my sky dish, this I accept will cut the signal. I was still able to watch recordings catch up and access the apps (Netflix, prime, etc). Now all of a sudden I have the message "to use this service you need a satellite signal". Why? 
I have tried resetting the box and internet connection and it's all connected but still have the same issue

[oldfella]

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@ukmantis wrote:

I currently have scaffolding in front of my sky dish, this I accept will cut the signal. I was still able to watch recordings catch up and access the apps (Netflix, prime, etc). Now all of a sudden I have the message "to use this service you need a satellite signal". Why? 
I have tried resetting the box and internet connection and it's all connected but still have the same issue

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Hi @ukmantis 

Afraid that without a Satellite signal the box will only function for a short time.

The Q box needs a periodic handshake with Sky through the Satellite signal.

[nigea99]

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@ukmantis wrote:

I currently have scaffolding in front of my sky dish, this I accept will cut the signal. I was still able to watch recordings catch up and access the apps (Netflix, prime, etc). Now all of a sudden I have the message "to use this service you need a satellite signal". Why? 
I have tried resetting the box and internet connection and it's all connected but still have the same issue

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hi @ukmantis 

Unfortunately the SKY Q boxes do need a periodic authorisation signal which is sent via the Satelite

Thus, as you have found, after a period without a signal the box won't work until it gets the authorisation signal it needs once the Satellite signal is restored 

[ukmantis]

Thanks for your replies. Does anyone know if sky has a way around this or will I just have to wait for the scoffolding to be removed?

[PandJ2020 · Accepted solution]

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@ukmantis wrote:

Thanks for your replies. Does anyone know if sky has a way around this or will I just have to wait for the scoffolding to be removed?

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The only way around it is to restore satellite signal.  This can be done on a temporary basis but would likely be chargeable.  (£65 for each move)