21 Sep 2024 08:05 PM
I currently have scaffolding in front of my sky dish, this I accept will cut the signal. I was still able to watch recordings catch up and access the apps (Netflix, prime, etc). Now all of a sudden I have the message "to use this service you need a satellite signal". Why?
I have tried resetting the box and internet connection and it's all connected but still have the same issue
21 Sep 2024 08:16 PM - last edited: 21 Sep 2024 08:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@ukmantis wrote:
I currently have scaffolding in front of my sky dish, this I accept will cut the signal. I was still able to watch recordings catch up and access the apps (Netflix, prime, etc). Now all of a sudden I have the message "to use this service you need a satellite signal". Why?
I have tried resetting the box and internet connection and it's all connected but still have the same issue
Hi @ukmantis
Afraid that without a Satellite signal the box will only function for a short time.
The Q box needs a periodic handshake with Sky through the Satellite signal.
21 Sep 2024 08:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@ukmantis wrote:
I currently have scaffolding in front of my sky dish, this I accept will cut the signal. I was still able to watch recordings catch up and access the apps (Netflix, prime, etc). Now all of a sudden I have the message "to use this service you need a satellite signal". Why?
I have tried resetting the box and internet connection and it's all connected but still have the same issue
hi @ukmantis
Unfortunately the SKY Q boxes do need a periodic authorisation signal which is sent via the Satelite
Thus, as you have found, after a period without a signal the box won't work until it gets the authorisation signal it needs once the Satellite signal is restored
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