To guide unavailable

[Kelleyqproblem]

My 3 sky Q boxes stop working weekly and have to be reset.  The TV guide function disables, but one of the tvs is mounted on the wall and you have to unmount it and turn it off and on again to reset, why does this keep happening? 

[Lisa-P1987]

Hi there @Kelleyqproblem , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now as we have not received a response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.