The main Sky Q box loses connectivity

[TonyRob]

The Main box starts up ok.  But over the last 3 days it has lost connectivity to the programmes.  It does not just happen when the box has been on for a while it has happened just after starting it up today. We can watch the same programmes and recordings without any issue on the mini box so we assume the Sky Q box needs replacing.  Each day the issue happens more and more, spoiling the viewing experience.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @TonyRob 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.