The Q box which came this morning is a different power connection to the Q box l have sent back to y

[Ericdogs]

Can I please 🙏 speak to a advisor??

[oldfella]

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@Ericdogs wrote:

Can I please 🙏 speak to a advisor??

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Hi @Ericdogs 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

2 TB V2 box has an external power supply.

2TB V3 box the power supply is internal and the box is connected by a single cable

[Ericdogs]

Thank you 😊 will try shy 

[TimmyBGood · Accepted solution]

@Ericdogs 

The v2 main Q box (only) used a round multipin power connection with an external transformer.

If you've received one of those, it's unfortunately not unknown for the courier to depart with the old hardware in the shipping packaging while not realising they should have handed over a replacement PSU as well as a replacement box.

[Ericdogs]

My exchange Q box arrived via   Dpd this morning with no power cable . My existing cable will not fit this  box. As the connection to the box is different. Its circle, and is situated at centre back of the box.

Could you please supply a cable.?

Regards Mick 🎖 

Or better still could l talk to a adviser.??

[oldfella]

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@Ericdogs wrote:

My exchange Q box arrived via   Dpd this morning with no power cable . My existing cable will not fit this  box. As the connection to the box is different. Its circle, and is situated at centre back of the box.

Could you please supply a cable.?

Regards Mick 🎖 

Or better still could l talk to a adviser.??

---

As already explained @Ericdogs 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home