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Message posted on ‎10 Aug 2024 04:07 PM

Technical issue COMP7 id 7a10a0

Hi, I have this error message re Sky Q but can't seem to find out what the problem is! Anyone know or have an answer please?

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Avatar for lettice
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Message posted on ‎10 Aug 2024 07:27 PM

Re: Technical issue COMP7 id 7a10a0

Posted by a Superuser, not a Sky employee. Find out more

That message was a broadcast stream error at the broadcasters end and not anything local to you.

Best thing to do is to come out of the stream and try rendering the stream a few times and you may pick up the refresh, otherwise it may  just stick on that message.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Message posted on ‎10 Aug 2024 06:54 PM

Re: Technical issue COMP7 id 7a10a0

Posted by a Superuser, not a Sky employee. Find out more
@garymancel1968 wrote:

Hi, I have this error message re Sky Q but can't seem to find out what the problem is! Anyone know or have an answer please?

@garymancel1968 was this when you were trying to watch something on Sky Sports + app ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
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Message posted on ‎10 Aug 2024 07:24 PM

Re: Technical issue COMP7 id 7a10a0

Yep, it was. 

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Message posted on ‎10 Aug 2024 07:25 PM

Re: Technical issue COMP7 id 7a10a0

Just to expand....it was Sky Sports+ but I was watching via my Sky Q box?

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This message was authored by: lettice Answer

Message posted on ‎10 Aug 2024 07:27 PM

Re: Technical issue COMP7 id 7a10a0

Posted by a Superuser, not a Sky employee. Find out more

That message was a broadcast stream error at the broadcasters end and not anything local to you.

Best thing to do is to come out of the stream and try rendering the stream a few times and you may pick up the refresh, otherwise it may  just stick on that message.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎10 Aug 2024 08:07 PM

Re: Technical issue COMP7 id 7a10a0

Thank you for taking the time to look at my question and for providing an answer. That's very kind. 

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