@David259 Have you tried a power reboot? Unplug the Sky Q box/mini for a minute or so then plug back in.
If it's just the mini showing this unplug both, power up the main box 1st wait until fully rebooted then do the same with the mini.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
