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Discussion topic: Technical fault

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This message was authored by lyndie1409 This message was authored by: lyndie1409

Technical fault

My sky q yesterday would not connect to my internet now it's got no picture and says technical fault 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@lyndie1409 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

 

If that doesn't help take a look at this link

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/there... 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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