Technical fault

[Hectic1123]

Ive done all factory resets but still get technical fault when playing movies os saved recordings etc

[Hectic1123]

From the research I have done I'm pretty sure I need a new box

[Hectic1123]

where are my responces 

dealing with Sky in this mannor is painfull 

please call me to sort or i will cancel contract 

[GD1]

@Hectic1123  This is a customer helps customer forum, it not a direct route to Sky.

Responses are from customers and not immediate. 

No one will or can even call you in response to a forum post.

[Hectic1123]

ok thanks 

how do i contact sky to fix a fault?

[GD1]

@Hectic1123   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[lettice]

Sounds like you have tried the resets, as listed here;
Can't record or delete and other recording problems | Sky Help | Sky.com

Might be worth looking around the help pages in the recording failure article too;
Fix recording problems on Sky Q | Sky Help | Sky.com

If none of that resolves your issue, you can request a replacement Sky Q box or engineer visit online from the links at the bottom of those help pages.