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This message was authored by: EmOD

Technical fault

The sly mini boxes keep coming up saying technical fault and can't connect to main box and TV screen goes blank with a blue background 


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This message was authored by: Laing1 Answer

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@EmOD wrote:

The sly mini boxes keep coming up saying technical fault and can't connect to main box and TV screen goes blank with a blue background 


@EmOD Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting each of the minis

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Laing1 Answer

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@EmOD wrote:

The sly mini boxes keep coming up saying technical fault and can't connect to main box and TV screen goes blank with a blue background 


@EmOD Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting each of the minis

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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Reply
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