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Discussion topic: Wi-Fi password

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This message was authored by Stew This message was authored by: Stew

Wi-Fi password

Hi, I have changed my broadband to a non sky provider.

 

I have set my sky q and mini boxes up, the q box is on Ethernet and mini boxes on Wi-Fi, which all works fine once I had re-set the connection.  The issue is that connecting the new broadband, the sky q box has created a new network and i don't know how to find the password.  I have tried the one from the new router but it's says unable to connect.....

any ideas?


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Wi-Fi password

Posted by a Superuser, not a Sky employee. Find out more

@Stew wrote:

Hi, I have changed my broadband to a non sky provider.

 

I have set my sky q and mini boxes up, the q box is on Ethernet and mini boxes on Wi-Fi, which all works fine once I had re-set the connection.  The issue is that connecting the new broadband, the sky q box has created a new network and i don't know how to find the password.  I have tried the one from the new router but it's says unable to connect.....

any ideas?


@Stew you will not be able to connect to this network as it is purely used by the main box and the mini box to connect the boxes together there is no password for it only the main box and any mini boxes can connect to it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Wi-Fi password

Posted by a Superuser, not a Sky employee. Find out more

@Stew wrote:

Hi, I have changed my broadband to a non sky provider.

 

I have set my sky q and mini boxes up, the q box is on Ethernet and mini boxes on Wi-Fi, which all works fine once I had re-set the connection.  The issue is that connecting the new broadband, the sky q box has created a new network and i don't know how to find the password.  I have tried the one from the new router but it's says unable to connect.....

any ideas?


@Stew you will not be able to connect to this network as it is purely used by the main box and the mini box to connect the boxes together there is no password for it only the main box and any mini boxes can connect to it 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Sandy6 This message was authored by: Sandy6

Re: Wi-Fi password

I changed my psssword on my sky app on my phone now it is saying no internet connection on the Tv when I have and I put in my password and it says it's wrong

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