Technical fault

[JohnW16]

All channels showing;

There is a technical fault with this channel. Please try again later 

[Daniel0210 · Accepted solution]

@JohnW16 

What have you tried already? Rebooting the main Sky Q box is the normal first step. 

[JohnW16]

Thanks, is that just switch power of to reboot sky box?

[lettice]

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@JohnW16 wrote:

Thanks, is that just switch power of to reboot sky box?

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Yes, leave off power for a few minutes , before restarting.

Also, if it persists, have a look at this help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/there...

[Daniel0210]

@JohnW16 

Use remote - place main box in standby

Switch off at plug for at least 30 seconds

Switch back on at plug

Follow on screen prompts

When screen goes black and blue circle on box stops pulsating wait another 30 seconds

Press the 🏠 button on your remote

[JohnW16]

 @Daniel0210 @lettice Sky back on again, thanks for your help 

[Lilly09]

My box is saying technical fault please insert viewing card but my viewing card is already in

[Laing1]

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@Lilly09 wrote:

My box is saying technical fault please insert viewing card but my viewing card is already in

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@Lilly09 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesn't work 

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[davus4]

Technical fault. Please try again later. Showing with all channels. Have had to do this several times in the space of a few weeks. Not looking for patronising advice about switching off and then switching on again, need a more long term solution 

[davus4]

Sincere apologies for tone, was just cut off after waiting 45 minutes to get through to advisor which is why I'm a bit peeved. No excuse taking my frustration out here so apologies.

[MARK100s]

Each channel is saying technical fault

[Levanter01375]

I have a message in tv saying there is a technical issue and sky are working hard to resolve it

[Levanter01375]

The screen is blank apart from that message

[Debsholden1]

No still not working 

[Debsholden1]

Engineer wanted constant problems with this stupid a box