Taylor

[Lynnie]

hi I had a call from sky in the 5/9/23 took out a contract for multi room said they would send me a firestorm and still not recieved it. It's not on my orders but on my bills and subscription x

[oldfella]

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@Lynnie wrote:

hi I had a call from sky in the 5/9/23 took out a contract for multi room said they would send me a firestorm and still not recieved it. It's not on my orders but on my bills and subscription x

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Hi @Lynnie 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[TimmyBGood]

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@Lynnie wrote:

 said they would send me a firestorm and still not recieved it.

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The appropriate hardware is a Sky Q Mini box.

[Chodley]

Assuming you mean a Firestick, that's an amazon product. I don't think Sky would ever send that.

Maybe they meant if you get Netflix via Sky then you can also use that Netflix account on a Firestick on any TV but I'm pretty sure you'd be buying it yourself.

You can't use any Sky Q services on a Firestick but you can use NowTV. You definitely didn't sign up for that?

[Dazzasky]

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@Lynnie wrote:

hi I had a call from sky in the 5/9/23 took out a contract for multi room said they would send me a firestorm and still not recieved it. It's not on my orders but on my bills and subscription x

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What's a fire storm @Lynnie doesn't sound like you know what you ordered to be honest