2

Discussion topic: TV issue

Reply
This message was authored by Green+Street This message was authored by: Green+Street

TV issue

Every time I turn the volume down on my TV, it switches the TV off. Can anyone help please? 


Best Answers
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: TV issue

Posted by a Superuser, not a Sky employee. Find out more

@Green+Street wrote:

Every time I turn the volume down on my TV, it switches the TV off. Can anyone help please? 


@Green+Street if this is the Sky remote Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

View this Answer within the discussion

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: TV issue

Posted by a Superuser, not a Sky employee. Find out more

@Green+Street wrote:

Every time I turn the volume down on my TV, it switches the TV off. Can anyone help please? 


@Green+Street if this is the Sky remote Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Green+Street
Topic Author
This message was authored by Green+Street This message was authored by: Green+Street

Re: TV issue

Thank you so much. It worked! 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion