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Message posted on ‎11 Sep 2024 06:59 PM

TV issue

Every time I turn the volume down on my TV, it switches the TV off. Can anyone help please? 

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Avatar for Laing1
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Message posted on ‎11 Sep 2024 07:05 PM

Re: TV issue

Posted by a Superuser, not a Sky employee. Find out more
@Green+Street wrote:

Every time I turn the volume down on my TV, it switches the TV off. Can anyone help please? 

@Green+Street if this is the Sky remote Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Avatar for Laing1
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What's this?
Superuser
This message was authored by: Laing1 Answer

Message posted on ‎11 Sep 2024 07:05 PM

Re: TV issue

Posted by a Superuser, not a Sky employee. Find out more
@Green+Street wrote:

Every time I turn the volume down on my TV, it switches the TV off. Can anyone help please? 

@Green+Street if this is the Sky remote Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Green+Street

Message posted on ‎11 Sep 2024 07:17 PM

Re: TV issue

Thank you so much. It worked! 

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Message posted on ‎20 Nov 2024 03:32 PM

Re: TV issue

No, my tv keeps switching off during program also little grey squares cover the whole screen flickers than comes back on for a short while 

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