TV Guide missing

[Pauline51]

My TV guide is getting worse daily with missing channels . I have checked it's in eco mode I have even replaced the LNB . I have reset whole system loads of times and still channels missing so therefore some of things I want to record are not recording either

[Daniel0210]

@Pauline51 

You say you've reset the whole system - do you mean you've rebooted the box which normally cures this

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Pauline51]

Yes I have also done that 

[Daniel0210]

@Pauline51 

Having the standby settings set to eco mode shouldn't impact the epg display. Who changed the LNB for you? 

[Pauline51]

I did and I have a satalite finder to ensure it's correct 

[oldfella]

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@Pauline51 wrote:

I did and I have a satalite finder to ensure it's correct 

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Hi @Pauline51 

Are you sure it is a Sky Q Wideband LNB.

These are different to the old Sky plus LNB's.

If you are sure it is the correct type and you are missing channels one of the cables may not be functioning.  One will carry vertical polarised channels and the other horizontal.

Check the F connectors at both ends of each cable to make sure the central cable conductor is not bent or touching any part of the cable wire shield or connector casing.

Failing this the LNB may be faulty 

[Pauline51]

Thank u for responding.

LNB is a wide and LNB. When I put it up I ensured nothing was wrong with cables. I am absolutely at a lose with it and very frustrating 

[oldfella]

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@Pauline51 wrote:

Thank u for responding.

LNB is a wide and LNB. When I put it up I ensured nothing was wrong with cables. I am absolutely at a lose with it and very frustrating 

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Hi @Pauline51 

Have you checked whether or not the missing channels are all the Same polarisation?

[Pauline51]

How do I check this

[oldfella]

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@Pauline51 wrote:

How do I check this

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Hi @Pauline51 

See the channel transponders in the following link

https://en.satexpat.com/tv/uk/sky/