TNT HD not in HD

[Frosty14]

I have been a sky subscriber for nearly 26 years and pay for everything to them but the TNT Sports is not working on their HD channels 868 saying I have upgraded and this could take up to 4 hours. It has now been 5 DAYS and still the same message. Trying to watch via Sky Q main box

[caesarome]

@Frosty14 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Frosty14  an invite to chat.

[Frosty14]

Haven't received an invite

[caesarome]

Like the image in the link I posted it should be at the bottom of the page, if it isn't try another browser,

[Lisa-P1987]

Hi there, we have had a chat with the customer now. 

[Frosty14]

Have had a discussion but issue is still not sorted as need to talk to sales this morning.

[Frosty14]

Have not been able to access anyone in sales so still have not had this problem resolved. Poor service

[Frosty14]

Still no HD on TNT Sports although raised this five days ago and contacting sales. Said it was being looked into but still nothing. Been with Sky for nearly thirty years!