Symbol on tv screen

[Fiverdog]

Just changed from Sky entertainment package to Sky Signature.  A symbol has now appeared on screen

 

- a grey circle with a line across (see pic attached).  How do I get rid of it?

[Invisiblename]

@Fiverdog  I suspect that is coming from your TV, not Sky.

[Fiverdog]

I don't think so because when I use my tv remote instead of the Sky remote the symbol disappears.

[PandJ2020]

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@Fiverdog wrote:

I don't think so because when I use my tv remote instead of the Sky remote the symbol disappears.

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I think that's a large clue it is the TV...

[Invisiblename]

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@Fiverdog wrote:

I don't think so because when I use my tv remote instead of the Sky remote the symbol disappears.

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That's confirmation that it's from your TV then

[GD1]

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@Fiverdog wrote:

I don't think so because when I use my tv remote instead of the Sky remote the symbol disappears.

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Given that info then it is clearly your TV and not your Sky box.

[Fiverdog]

Thought I'd found the problem.   Using the tv remote I discovered the tv wasn't connected to the wifi - great I thought, that's probably the problem.  After a frustrating hour got the wifi to connect with the tv ... alas, the symbol remains.  Now the tv remote won't work!  Looks like we'll have to live with it. 😡

[TimmyBGood]

@Fiverdog 

Are you using an external soundbox or bar?

To me that looks like an attempt to indicate onboard television speakers are muted.

[Fiverdog]

The tv is connected to a speaker and a soundbar.  There doesn't appear to be any sound from the speaker but the soundbar is working ok.  Will continue investigating!  Thanks. 🤣

[xenon81]

That looks like the symbol LG TVs show when the speaker is muted. It's definitelty something from the TV in any case and not Sky related.