Switching channels randomly on its own

[Ange450]

My Sky box keeps scrolling through channels on its own when I press the back button on either my Sky remote or my Samsung remote. It also happens when I first switch it on. It’s really frustrating. I’ve tried turning it off at the power for ten minutes, but it’s still acting up. The software on both my Sky Q box and TV seems to be up to date. Can you help?

[Mark39]

Moved from the Sky+ forum.

[Laing1]

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@Ange450 wrote:

My Sky box keeps scrolling through channels on its own when I press the back button on either my Sky remote or my Samsung remote. It also happens when I first switch it on. It’s really frustrating. I’ve tried turning it off at the power for ten minutes, but it’s still acting up. The software on both my Sky Q box and TV seems to be up to date. Can you help?

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@Ange450 check your Sky Q remote for any buttons that may be stuck in 

[MightyQuinn]

Hi @Ange450   Have you got a rogue Bluetooth device. If it not a stuck button, then try switching off Bluetooth on your Sky Q remote by holding down 4 & 6 until the led flashes 4 times.

[Ange450]

It's happening with all three of my controllers. I suspect it's a result of a recent software update. Noticed others posting similar issues 

[Laing1]

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@Ange450 wrote:

It's happening with all three of my controllers. I suspect it's a result of a recent software update. Noticed others posting similar issues 

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@Ange450 what software version are you on ? this is the first post i've seen about the remote scrolling through channels

[Chodley]

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@Ange450 wrote:

It's happening with all three of my controllers. I suspect it's a result of a recent software update. Noticed others posting similar issues 

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Can you post links to those? I haven't noticed that. 

[Ange450]

https://helpforum.sky.com/t5/Sky-Q/Switching-channels-randomly-on-its-own/m-p/4937930#M691238

found this one, can't find the others at the moment as I didn't  ' like' the posts

[Laing1]

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@Ange450 wrote:

https://helpforum.sky.com/t5/Sky-Q/Switching-channels-randomly-on-its-own/m-p/4937930#M691238

found this one, can't find the others at the moment as I didn't  ' like' the posts

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@Ange450 thats a link to this thread 

there is one in the Sky + forum that you also posted in but thats a completely different system and completly different software that hasn't had an update to the software for years

[Chodley]

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@Ange450 wrote:

https://helpforum.sky.com/t5/Sky-Q/Switching-channels-randomly-on-its-own/m-p/4937930#M691238

found this one, can't find the others at the moment as I didn't  ' like' the posts

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I've searched and flipped back through the last 6 pages and can't find anything. Think we can safely say this isn't caused by a software update. Your remote might be faulty (go through the sky.com troubleshooter to get a replacement ordered) or just has a button gummed up/ stuck in.

[Ange450]

The software version is Q280.000.08.00L

[Laing1]

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@Ange450 wrote:

The software version is Q280.000.08.00L

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@Ange450 that software version has been out for a while now there is a newer software version currently being rolled out in batches Q300.000.06.00L that some people have reported 

[Amandab1]

Ours is doing the same on both of our boxes - did you find the problem and solution? 

[Ange450]

I'm afraid I have no solution. I ordered a new controller but I have two others and it happens to all of them. The volume scrolls uncontrollably as does the back button and play buttons. It's a nightmare. Any help is appreciated 

[Ange450]

Have they reported any problems with the newer version please?