I've ordered a replacement Q box for my 80 year old Mum. I won't be there when it's delivered. And I'm pretty sure she'll be utterly flustered trying to swap out the new one for the old one so the courier can take it.
Is it possible to tell the courier we'll return the old one ourselves? Has anyone done this?
If the box isn't ready by the door the driver won't leave the new one. It will be worthwhile you or another family member/ friend / neighbour disconnecting the faulty box and have it and the power cable by the door. Remember to remove the viewing card from the box.
The courier will leave the replacement box and take the old one away. The courier won't help connect up the new one and their time slots won't allow that anyway..
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
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As mentioned above.
Do make sure you remove the Sky viewing card from your faulty box.
You will need this when you setup your replacement box.
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