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This message was authored by: Sky4870

Message posted on ‎16 Jul 2025 02:25 PM

Subscription

Hi I've tried downloading programs on channels and it says I have to upgrade. But I have had the channels before

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎16 Jul 2025 02:30 PM

Re: Subscription

Posted by a Superuser, not a Sky employee. Find out more

@Sky4870 

Are you trying to download in HD but don't have the HD add-on?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Daniel0210
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What's this?
Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎16 Jul 2025 02:30 PM

Re: Subscription

Posted by a Superuser, not a Sky employee. Find out more

@Sky4870 

Are you trying to download in HD but don't have the HD add-on?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Sky4870

Message posted on ‎16 Jul 2025 04:06 PM

Re: Subscription

Hi, yes that's what happened. I've been on the phone it was their error when we agreed a new price. They have corrected it. Thanks 

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