Sky Essential plus Ultra HD

[Bwright65]

My contract is up in a few weeks and as usual I have contacted retentions regarding a better deal. I have just been told that my request to downgrade to Sky Essential from Sky signature while keeping Ultra HD is not possible via Sky Q - only available to new customers. Having been with Sky for 19 years I find this infuriating. I have looked at the various sky webpages and cannot find anything that indicates that existing customers are unable to shift to a Sky essential package with the Ultra HD add-on.

I'd appreciate it if anyone can advise if this is in fact true

[SKY1992bf]

@Bwright65  No it's not possible to get ultra you need signature as a minimum 

[BenJoBanjo]

@Bwright65 

There are no channels on Sky Q Essentials which offer UHD content so it would be pointless paying for it. 

[Bwright65]

Thanks for the reply Mark - appreciated

[Bwright65]

Sorry - thanks BenJoBanjo  - appreciated

[PandJ2020]

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@BenJoBanjo wrote:

@Bwright65 

There are no channels on Sky Q Essentials which offer UHD content so it would be pointless paying for it. 

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^ This

UHD used to upgrade NetFlix tiers but no longer does.  Any contract change moves you to the new pricing model.

Q Essentials* is quite limited - but I believe Sky do offer certain options for it now such as Multiroom.

* it's basically free-to-air channels with recording facility