Subscription and Download problems

[Wallisrocks]

U Alibi will not allow to download any content from Catchup or on Demand I get text at top of scree saying I cant do it on my subscription but I have full subscription I ve tried all solutions I could find on line

[oldfella]

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@Wallisrocks wrote:

U Alibi will not allow to download any content from Catchup or on Demand I get text at top of scree saying I cant do it on my subscription but I have full subscription I ve tried all solutions I could find on line

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Hi @Wallisrocks 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Wallisrocks]

I've already done all that I did it a while ago and when it didn't work this time I checked my settings again it's still. Prioritising SD down loading this is why it's so frustrating and annoying. Don't have that problem with other programmes😠

[oldfella]

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@Wallisrocks wrote:

I've already done all that I did it a while ago and when it didn't work this time I checked my settings again it's still. Prioritising SD down loading this is why it's so frustrating and annoying. Don't have that problem with other programmes😠

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Hi @Wallisrocks 

If you don't have the Q monthly HD add on it could be possible that you content you are trying to watch is only available in HD.

Have you checked this?

[Wallisrocks]

He's I have there is no HD on any of the episodes

[oldfella]

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@Wallisrocks wrote:

He's I have there is no HD on any of the episodes

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Hi @Wallisrocks 

Exactly what content and Episode are you trying to watch.

Looking Quickly here everything from U Alibi is available in HD.