Soundbox Won't Turn On with Sky Remote

[DavidMcK1]

When my Soundbox is asleep with red light - it doesn't wake up when I press the standby button on my Sky remote. The remote turns on the Sky Q box.  The remote is paired with the Soundbox - I can use it to turn up the volume etc.. on the Soundbox.

Can any one advise / help please

[oldfella]

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@DavidMcK1 wrote:

When my Soundbox is asleep with red light - it doesn't wake up when I press the standby button on my Sky remote. The remote turns on the Sky Q box.  The remote is paired with the Soundbox - I can use it to turn up the volume etc.. on the Soundbox.

Can any one advise / help please

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Hi @DavidMcK1 

When pairing Q remotes to Soundar/Amps only volume control and mute are paired.

On/Off is always reserved for paired Television.

[DavidMcK1]

Ok - thank you.

So with my last TV (only changed over this week) then I didn't have any problems.  I just used the Sky remote to turn on the Sky Q box and the TV and the Soundbox turned on as well.  I assumed it was paired with the Sky, but like you say, it might have been paired with the TV.

Can you adise what I need to do with the set up between the 3 devices to get the Soundbox to come on when I turn on the TV and the Sky Q box.

Thanks for your help.

[oldfella]

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@DavidMcK1 wrote:

Ok - thank you.

So with my last TV (only changed over this week) then I didn't have any problems.  I just used the Sky remote to turn on the Sky Q box and the TV and the Soundbox turned on as well.  I assumed it was paired with the Sky, but like you say, it might have been paired with the TV.

Can you adise what I need to do with the set up between the 3 devices to get the Soundbox to come on when I turn on the TV and the Sky Q box.

Thanks for your help.

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Hi @DavidMcK1 

You need to make sure that HDMI CEC control is turned on in all devices

[DavidMcK1]

Brilliant - thank you.  So done that for the new TV.  How can I check for the Sky Q box and the Soundbox.  Sorry for so many questions.

[oldfella]

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@DavidMcK1 wrote:

Brilliant - thank you.  So done that for the new TV.  How can I check for the Sky Q box and the Soundbox.  Sorry for so many questions.

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Hi @DavidMcK1 

Suspect your Q box HDMI control will be on if your Television comes on with your Q box using a short press on the remote standby button.

For info it's in 

Home - Settings - Setup - Audio Visual.  HDMI Control.

 I don't believe there is a setting for the Soundbox and so it may be on by default

However the soundbox must be connected to the Television by HDMI