Sound

[Maxwell3]

I am not able to turn my volume up using my remote 

[nigea99]

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@Maxwell3 wrote:

I am not able to turn my volume up using my remote 

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hi @Maxwell3 

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

[Maxwell3]

Thank you this has worked very much appreciated.