04 Feb 2024
02:17 PM
- last edited:
12 Jul 2024
09:27 AM
by
KevNewMedia
Hi watching main event uhd with atmos. Every so often the sound cuts out for a split second. Enough to be noticeable and my sound bar redisplays dolby atmos on the display showing it had a disconnect. Is it just me, I remember sound stutter was a big problem a few years ago. Not noticed it in HD, only main event so must be a dolby atmos issue. Was a problem during boro Sunderland, happened a few times already during man utd West ham
Moderator note: subject of thread updated to better reflect the conversation
23 Jul 2024 03:03 PM - last edited: 23 Jul 2024 03:10 PM
Posted by a Sky employeeHi all,
Thank you for your continued patience whilst we work to get this looked into 🙂
We have made a change on our end today and are interested to hear if this is now resolved for you. Can you please confirm if you are still experiencing the sound dropping out on Main Event UHD?
If the issue is still happening, please give us an example date / time the issue occurred and what content was being broadcast at the time.
Thanks,
04 Feb 2024 02:51 PM
I'm experiencing the same problem went to sky premier league and I selected watch in UHD and it doesn't happen so it has to be the channel causing the issue
04 Feb 2024 03:17 PM
Same here, it's been doing it for the last few days..
04 Feb 2024 04:56 PM
I have noticed this appear as well over last few days - Same issue if Atmos sound played on TV or AMP, but if you rewind and play again, not there.
04 Feb 2024 04:58 PM
Thought this was a thing of the past? Been awful drop outs of sound On football this afternoon.
04 Feb 2024 04:58 PM
Having same issues - LG Oled - LG soundbar
04 Feb 2024 05:13 PM
Yeah suddenly having this issue over the past couple of days. Change to just normal audio output and it is ok but any dolby output the sound cut outs now and then. Annoying.
04 Feb 2024 05:43 PM
Yep, happening with me as well watching the Arsenal Liverpool match. Sky Q into an Arcam FMJ receiver.
I used to get this in the early days of UHD/Atmos on Sky but then they seemed to fix it. But it's very noticable in this broadcast.
04 Feb 2024 05:44 PM
Same issue here
04 Feb 2024 06:16 PM
Same here
04 Feb 2024 06:37 PM
Same.
05 Feb 2024 07:46 PM
Yep, you can add me to the list too. "Every so often the sound cuts out for a split second. Enough to be noticeable and my sound bar redisplays dolby atmos on the display showing it had a disconnect." This is exactly what is happening to me with my Samsung Atmos soundbar.
Thank you to juniorjbc for the suggested workaround as it was really starting to do my head in. Definitely a channel issue as already stated, relieved to certain extent that I'm not the only one suffering with this problem.
05 Feb 2024 08:25 PM
Yep...me too.
Noticed it yesterday Arsenal v Liverpool and same this evening Brentford v Man City.
Audio drops for split second intermittently.
Very very annoying!!!
05 Feb 2024 08:36 PM
Same here. Noticed it the weekend on the Westham game. Sound cuts out momentarily on DD+ and DD setting. Not so bad on "normal" but you can notice sound volume dipping every few minutes. Watching Brentford/Man City now, still happening on Main Event but on Premier League channel selected watch in UHD and no problem. Got to be an issue with Main Event channel?
05 Feb 2024 08:44 PM
Agree with all of this. It used to happen a few years ago. Coincidence is I just got a new av set up and the problem is back but it does seem limited to certain channels and the PL channel in UHD works without issue currently.
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