Sound lag

[Rabbitoh]

Sound is badly out of sync on programmes like Star Trek, Farscape & Andromeda... (lips move but no sound, or sound but no lip movement) but also on SkySports (NfL).

What's the fix please? 

[oldfella]

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@Rabbitoh wrote:

Sound is badly out of sync on programmes like Star Trek, Farscape & Andromeda... (lips move but no sound, or sound but no lip movement) but also on SkySports (NfL).

What's the fix please? 

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Hi @Rabbitoh 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Rabbitoh]

Thank you very much for that.

Is there anyone here from Sky who can confirm? Sounds like this could be quite tricky with major opportunities for getting it badly wrong......

[TimmyBGood]

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@Rabbitoh wrote:

Is there anyone here from Sky who can confirm?

No: that's not how the forums work.

Sounds like this could be quite tricky with major opportunities for getting it badly wrong......

Not really: there's the outside possiblity that a reset can go wrong (just like a box can fail in service at any other time) but in such an event Sky replaces the hardware for free.

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[Rabbitoh]

Ok thanks. Find this quite confusing, some things Sky pick up here...