Sound - sky sports main event UHD

[best+of+the+best]

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@jonep12 wrote:

Sound keeps dropping out on this channel and this channel only. Really annoying as I prefer to watch sport in UHD and pay for the privilege! 

Seems a common problem but no solution available that I can find. Please Help!!

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Fair comment @jonep12 but I pay for UHD and watch Sky Sports F1 UHD 406 very rarely will I watch via SS ME.

[Daniel0210]

@jonep12 

I've moved your post into this thread discussing sound issues on Main Event. 

[jonep12]

Hey, it isn't F1 specific, it's any other sport on SSME. 

[kokokoko]

Me too. CH 401 Uhd/Atmos only.

With and without sound bar, with 4 different HDMI cables, have rebooted, reset, updated etc. Not a Samsung TV. 

Sky know it's an issue and seem happy with leaving a minority of users who are bothered by this glitch to complain. The issue has been around for too long

[MentorMaster]

Does no one from the program play out at Sky monitor transmissions for tech quality. I can't believe this has been going on for so long. Does anybody from Sky read these community posts ?

[LucianoBecchio]

Absolutely mental that this issue still exists. It's happening for every sport on main event. Do Sky even care that we pay more this? 

[arriva1]

I am having the same problem, very annoying. It's definitely a Sky problem as I am using a Sony HT-A7000 soundbar. Someone please help. 

[Akers]

I'm still getting this issue.  Why am i paying for UHD and Atmos? It's ruining the cricket. 

[kokokoko]

Sky not answering support calls for the last hour. Its just getting more frequent. 

Any comment from Sky. Please don't close the thread. 

[KevNewMedia]

Hi Everyone

I'm really sorry for the delay in being able to resolve this issue, and would like to thank you for your patience.

Our support teams continue to work on the problem and as soon as we have more information that we can share, we certainly will.

[3ParcOffa]

Hi,

I have exactly the same problem. Sound and vsion perfect for 99.9% of the time but very annoying sound drop outs every 15-20 seconds especilly on live sport.

Sky Q box linked to Samsung TV and Sonos Soundbar with HDMI cables.

I see a lot of posts on this topic - What is the answer? I have tried doing the reset on the hidden menu; lots of work logging back into all the apps but exactly the same problem.

[Footballfan405]

Hi Kev

Looking forward to getting a solution along with lots of others  on here. It's been going on for too long.

[The+Real+ITSNev]

There is now answer right now, other than Sky confirming they are looking at it, after removing the Answerer Post in this thread as it was causing confusion for everyone. 

This clearly is not fixed, and other than a member of the Sky team saying it's being looked into, there is no fix or eta. 

[bonzotrash]

What's the fix please?

[The+Real+ITSNev]

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