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Discussion topic: Someone using my Netflix account

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Avatar for Heathers96
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This message was authored by: Heathers96

Message posted on ‎10 Sep 2023 08:41 PM

Someone using my Netflix account

Someone not in the same country as me is logged into my Netflix and I'm unsure how. They keep changing their names and changing the language to Spanish. I want to know how to remove them please

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎10 Sep 2023 08:51 PM - last edited: ‎10 Sep 2023 08:52 PM

Re: Someone using my Netflix account

Posted by a Superuser, not a Sky employee. Find out more

@Heathers96  Login to your netflix account and change the password.  https://www.netflix.com/YourAccount

 

Once changed you can manage profiles here https://www.netflix.com/profiles/manage

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chodley

Message posted on ‎10 Sep 2023 09:04 PM

Re: Someone using my Netflix account

Posted by a Superuser, not a Sky employee. Find out more

And check that they haven't added a credit card that gives them verification rights on your account. Remove it if they have.

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