Discussion topic: Some HD pixelated with sound dropping
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Message posted on 07 Mar 2025 05:53 PM
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Some HD pixelated with sound dropping
I have a Sky Q box with normal sat dish, on certain channels at certain times of day and evening the channel becomes pixelated with sound loss. This can get gradually worse and then clear and be ok. This happens in all weather, also recent storm damaged the dish so that was replaced and still have the issue. There was older cables from previous install so I tried them and again the same, have tried restarting the SkyQ box, no good. There was a tree in the dish los but that's now gone and still the same. It's the worse on RTE1 101 and NatGeoHD 129, both are HD channels and from list of channels that seem affected (some worse than others) the majority are HD. And since we're paying a premium for HD I hope there is a solution to this as it's been getting gradually worse over last couple of months. It does seem to clear in the evening (20:00ish) and from what I can see is happening from 16:00 (that I've seen). Only hardware left to change is the SkyQ box but don't have a spare of that so.....anyone has same / similar issue and any other fixes to try....Thanks T...
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Message posted on 07 Mar 2025 05:55 PM
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Re: Some HD pixelated with sound dropping
Forgot too put the list of affected channels.....
RTE 1 HD 101
SKY Atlantic HD. 108
Sky Max HD. 113
Virgin 3. 116
Sky Doc HD 121
Sky Crime HD 122
Sky History HD. 123
Nat Geo HD. 129
Sky Arts HD. 130
C4 HD. 135
Quest HD 144
Sky Replay. 152
Crime + Inv HD 156
U& Yesterday HD. 161
Nat Geo Wild HD. 165
Disc Science. 167
Together 170
Disc Turbo. 172
Disc History. 174
Animal Planet. 175
RTE1 +1. 201
RTE2 +1. 202
Virgin1. +1. 203
SkyShowcase +1. 206
Quest+1. 244
DMAX +1. 259
Film4 HD. 313
Disco HD. 343
SkySp Golf HD. 405
Sky News 501
CNN. 506
Message posted on 07 Mar 2025 09:23 PM
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Re: Some HD pixelated with sound dropping
Hi @TE42
Best to get a Sky Engineer to check your Dish alignment and signal strength.
Message posted on 09 Mar 2025 10:07 AM
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Re: Some HD pixelated with sound dropping
Yep....I have booked and engineer but it will be a couple of weeks. Dis have them out already and also when the dish was damaged and independent lad installed a new dish and LNB. Strength and Quality is showing 90 on both so it should be solid except for blocking or extreme weather.
Message posted on 09 Mar 2025 07:42 PM
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Re: Some HD pixelated with sound dropping
That signal strength is only for a test frequency - others could be worse (but shouldn't be wildly different) and you can't tell
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